We recommend booking as early as possible, especially during peak seasons such as convocation, school holidays, and weekends.

You can contact us via WhatsApp, our website contact page or book your date and time directly from our Services page. A booking is confirmed once the deposit has been received.

Yes, a 30% deposit is required to secure your preferred date and time. Another 30% is due 1 day before or on the day of your session and the remaining balance 40% is due once we've the edited photos are ready to be delivered to you.

Yes. We understand that plans can change. Clients may request one complimentary rescheduling, provided at least 72 hours' notice is given.

Rescheduling requests made within 72 hours of the scheduled session may be subject to an additional fee and are subject to studio availability.

Subsequent rescheduling requests may be treated as a cancellation and require a new booking.

Yes, we understand unforeseen circumstances can come up unexpectedly. However, as each booking reserves a dedicated time slot and requires advance preparation, we kindly ask clients to take note of our cancellation terms:

Should you need to cancel your appointment, please inform us as early as possible.

Cancellation charges are based on the notice period provided:

• More than 72 hours before the session: No cancellation fee.
• 24–72 hours before the session: 25% of the confirmed package price.
• Less than 24 hours before the session: 50% of the confirmed package price.
• Same-day cancellations: 75% of the confirmed package price.
• Failure to attend without prior notice (no-show): 100% of the confirmed package price.

At Puteh-Puteh Studio, we take great care in preparing and delivering each photography session. To ensure clarity and a smooth booking experience, please take note of our refund terms below:

1. Client-Initiated Cancellations

Should a client choose to cancel a confirmed booking, any refund will be determined based on the applicable cancellation charges outlined in our Cancellation Policy.

Any amount paid towards the booking will first be applied to the applicable cancellation fee. Where the payment exceeds the cancellation fee, the remaining balance will be refunded to the client.

2. Rescheduled Appointments

Where a rescheduling request is accepted by the studio, payments already made will be carried forward and applied to the rescheduled appointment.

Refunds will not be issued solely due to an approved change of appointment date.

3. Studio-Initiated Cancellations

In the unlikely event that Puteh-Puteh Studio needs to cancel a confirmed appointment, we will first endeavour to arrange an alternative date that is convenient for the client.

If a suitable alternative cannot be arranged, all payments made towards the affected booking will be refunded in full.

4. Completed Photography Sessions

Once a photography session has been completed and the agreed services have been provided, payments made are non-refundable.

This does not affect any rights or remedies available to clients under applicable consumer protection laws.

5. Refund Processing

Approved refunds will be processed through the original payment method where possible. If this is not feasible, an alternative refund arrangement may be agreed upon with the client.

Please allow 7–14 working days for the refund to be processed, depending on the payment provider and banking institution.

6. Additional Services and Purchases

Payments for additional services, image selections, retouching, prints, albums or other customised products may be non-refundable once work has commenced or production has begun.

Where applicable, any refund will be assessed based on the stage of work completed and the circumstances of the request.

Thank you for your understanding and cooperation. We appreciate your trust in Puteh-Puteh Studio and remain committed to providing a professional and enjoyable photography experience.

We open Monday to Fridays 10am - 6pm. We are open on weekends as well, but via appointment only.

Absolutely. Many of our clients feel camera-shy before their session. Our relaxed approach and professional direction are designed to help you feel comfortable.

Session lengths vary depending on the package as well as what is based on your selected coverage and briefing.

Yes! We offer professional-quality prints, framed portraits, canvases, and custom-designed albums. Please let us know and we can send you the price list of the printers we work with.

We recommend coordinating colours rather than matching exactly. Neutral tones and solid colours photograph beautifully. Once your booking is confirmed, we can guide you on your wardrobe.

And depending on your package, you're welcome to bring one or more outfit changes.

Yes! Pets are family too. Just let us know in advance so we can prepare accordingly.

Yes, as we are located inside the 1 Utama mall, you can use the malls many parking lots.

Yes, our studio is located specifically at the PJPAC and MRT wing of 1 Utama and therefore we can be easily accessible from the Bandar Utama MRT stop.

All our lighting and studio facilities are included in the rental, giving our clients a hassle-free experience. Our lighting brands ranges from Broncolor, Elinchrome, Amaran, Nanlite & Aperture. More details available on our Studio Rental page.